The Water Surgeon

All Water Surgeon systems are processed and shipped with precision and care. Orders are dispatched within 1–3 business days from our nearest regional distribution center to ensure fast, secure delivery.

Estimated Delivery: 5–10 business days depending on your location.

Tracking: You’ll receive a confirmation email with live tracking details once your order ships.

Global Coverage: We deliver to over 40 countries through certified logistics partners.

Packaging: Every unit is laboratory-clean, safety-sealed, and protected with recyclable materials.

If your country isn’t listed at checkout or you need an urgent shipment, please contact our logistics team at support@watersurgeon.com.

We stand behind the precision and quality of every Water Surgeon product. If for any reason you’re not satisfied, we offer a 30-day return policy from the date of delivery.

• Products must be unused, undamaged, and in original packaging.
  
• Contact our support team to receive a return authorization and prepaid label.
  
• Refunds are processed within 5–7 business days after inspection.
  
• Shipping costs are non-refundable unless due to a verified defect or shipping damage.
  

For all return or exchange requests, email support@watersurgeon.com with your order number and, if applicable, supporting photos.

Our Promise: Every return is handled with the same clinical integrity we bring to our engineering — with transparency, safety, and complete satisfaction.